Last Updated: October 7, 2026
At PicknShip, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return in accordance with the conditions below.
Eligible standard products may be returned within 30 days of delivery.
The return request must be submitted within 30 days from the date the order was delivered.
To qualify for a return, the product must:
Be unused
Be in its original condition
Not show signs of wear or damage
Include original packaging where applicable
Be accompanied by the order number or proof of purchase
Products that do not meet these conditions may be refused.
The following products may not be eligible for return:
Customized products
Personalized products
Made-to-measure products
Products modified specifically for the customer
Products that have been worn, used, washed, altered, or damaged
Final-sale products identified as non-returnable
Gift cards, where applicable
Exceptions may apply where a product is defective, incorrectly supplied, or where applicable law provides otherwise.
Before returning an item, contact us at:
Email: contact@picknship.store
WhatsApp: +1 484-336-3899
Please provide:
Your order number
Your name
Product name
Reason for the return
Photos or videos when relevant
Do not send a product to an address unless PicknShip has provided return instructions.
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to the original payment method.
The time required for a refund to appear in your account depends on your bank, card issuer, or payment provider.
Original shipping charges and return shipping costs may not be refundable unless required by applicable law or the return is due to an error on our part.
If your product arrives damaged or defective, contact us as soon as possible.
Please provide your order number and clear photographs or video showing the issue.
After reviewing the claim, PicknShip may provide an appropriate solution, including a replacement, exchange, repair, store credit, or refund.
If you receive an item that is different from what you ordered, contact us promptly.
We will review the issue and, where the error is confirmed, provide an appropriate resolution.
Eligible products may be exchanged subject to availability.
If the replacement product costs more, you may be required to pay the difference.
Customized and personalized products generally cannot be exchanged unless the product is defective or incorrectly produced.
If you want to cancel your order, contact us as soon as possible.
Cancellation may not be possible once an order has entered processing, customization, production, or shipment.
For return or refund assistance:
PicknShip
Email: contact@picknship.store
WhatsApp: +1 484-336-3899